Orders are processed between 09:00 and 17:00 CET from Monday to Friday. Orders made after 17:00 on Friday will be processed on the following Monday.
It is possible to check the order status from MY ORDERS page. After dispatch, it would be possible to follow the shipping through the courier's website using the tracking number sent to you via email.
For shippings to the following Countries, the delivery times from dispatch are as follows:
• Italy → 48h
• Germany → 48h
• France → 3 days
• Spain → 3 days
• United Kingdom → 4 days
• United States → 5 days
For delivery in other EU Countries, please allow 3-5 days from dispatch; for deliveries to the rest of the wold, please allow 5-7 days from dispatch (excluding customs clearance delays).
Delivery times may be delayed in case of feast days. Couriers do not deliver on 25/12, 26/12, 01/01 and over the weekend.
Upon delivery of the goods is the recipient's responsibility to check that the shipment is complete and to inform us immediately if there are problems by writing to our Customer Care.
The shipping costs are based on the destination and the weight of the products and they are displayed in the cart.
For all Countries, the prices quoted include VAT. Import charges are included for extra EU Countries (except Albania, Bosnia, Kazakhstan, Macedonia, Montenegro, Turkey, Ukraine).
Delivery to P.O. boxes is not possible.
In case the recipient is not available at the time of delivery, the courier will leave a note or call the customer at the number listed at the time of purchase.